01 Our redress scheme
Skydatasol Holdings Plc is a member of The Property Ombudsman and follows The Property Ombudsman Code of Practice for Residential Estate Agents. This procedure is free to use.
02 Stage 1: Tell us about your complaint
Please put your complaint in writing, by email to complaints-realestate@skydatasol.com or by post to Skydatasol Holdings Plc, 321–323 High Road, Chadwell Heath, London RM6 6AX. Include:
- your name and contact details
- the address of the property concerned
- what went wrong, when it happened and who you dealt with
- how you would like us to put things right
We will acknowledge your complaint in writing within 3 working days. We will investigate it and send you our formal written response within 15 working days of that acknowledgement. If we need more time, we will tell you why and when to expect our response.
03 Stage 2: Ask for a senior review
If you are not satisfied with our response, write to us again and ask for a review. Your complaint will be reviewed by a director or senior member of staff who was not involved in the original matter. We will send you our final viewpoint in writing within 15 working days of receiving your request.
04 Stage 3: The Property Ombudsman
If you remain dissatisfied, you can refer your complaint to The Property Ombudsman for an independent review:
- once you have received our final viewpoint letter, or
- if more than 8 weeks have passed since you first made your complaint and it has not been resolved.
You must refer your complaint to The Property Ombudsman within 12 months of the date of our final viewpoint letter. The service is free for consumers.
The Property Ombudsman
Milford House, 43–55 Milford Street, Salisbury, Wiltshire SP1 2BP
Phone: 01722 333306 · Email: admin@tpos.co.uk
Website: www.tpos.co.uk
05 Data protection complaints
Complaints about how we handle your personal data follow the same process. You can also contact the Information Commissioner's Office. Details are in our privacy policy.